Cancellation policy

The customer, who is a consumer within the meaning of the Consumer Protection Act and the FAGG, has the right to withdraw from the contract without stating reasons within a period of 14 days, beginning on the day the goods are received by the customer.

The withdrawal must be made in writing or by e-mail. The customer bears the risk that the declaration of withdrawal is received by us; we therefore recommend that it be sent by registered letter.
The customer has no right of withdrawal in the following cases:

  • if the goods which are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that their seal has been removed after delivery;
  • Goods that are manufactured according to customer specifications or are clearly tailored to personal needs;

This means that the right of withdrawal only applies to unopened, originally closed and sealed coffee packaging.
In the event of withdrawal, the goods received must be returned immediately, but at the latest within 14 days of the declaration of withdrawal. The payment made by the consumer will be refunded to the customer without delay, at the latest 14 days after receipt of the declaration of withdrawal, according to the method of payment originally chosen by the customer.

The goods must be in unused condition and in their original packaging, undamaged and clean. The customer shall bear the costs for the reduction of the market value of the goods if this is due to an unnecessary handling of the goods in order to check their condition and properties.

The costs of the return shipment shall finally be borne by the consumer.
Otherwise, §11 ff FAGG and the statutory warranty provisions shall apply to the withdrawal.